Terms & Conditions of patchpatch.store

I. General provisions, contact with the store owner

1. These Terms & Conditions (hereinafter referred to as the "Terms & Conditions") define the rules and conditions of using the patch patch online store, operating at https://patchpatch.store.

2. The Store is owned by Olga Bilska-Droszcz, an entrepreneur conducting business activity under the name patch patch Olga Bilska-Droszcz with its registered office at: SKARBKA Z GÓR 126C m. 27, 03-287 Warsaw, registered at the Central Register and Information on Business Activity, Tax Registration Number: PL1181798194 (hereinafter referred to as the "Seller").

3. The Seller's contact details are as follows:
Contact address: Skarbka z Gór 126c m. 27, 03-287 Warsaw
E-mail address: patch.patch.artquilt@gmail.com
Telephone number: 518041061 (customer service available at the hours specified in the Contact and legal details tab).

II. Technical requirements

1. In order to use the Store, you must have:

i. a computer or other device with an Internet browser;

ii. Internet access;

iii. an active email address.

III. Personal data

1. The Seller is the administrator of the personal data of the Store's customers.

2. All information about the processing of personal data of customers and other persons using the Store's website can be read in the Privacy Policy.

IV. Conclusion of sales contract, customer account

1. The Store enables the purchase of goods (hereinafter referred to as "Goods"), displayed on the Store's website, in two modes:
i. without registration;
ii. by creating an account in the Store.
In both cases, in order to place an order, you must select the Goods in the Store, add them to the "Basket" using the appropriate button and continue the ordering procedure by selecting the appropriate options (delivery and payment method).

2. Information about products in the Store, i.e. descriptions and prices, constitute an invitation to conclude a sales agreement within the meaning of art. 71 of the Civil Code, in accordance with the Terms & Conditions.

3. The condition for placing an order is to fill in all the required data necessary for the performance of the agreement and possibly (at the customer's request) also data for generating a VAT invoice.

4. If the customer decides to create an account in the Store (hereinafter referred to as "Account"), the registration is one-time, and the e-mail address and password chosen by the customer are the basis for later logging in. Details of the Seller's provision of the digital Account management service are available below in the Account Regulations. The Store also allows logging in to the Account via social media and/or a user account in the Google system. After logging in to the Account, the customer has access to the history of their orders, and for subsequent orders they do not have to refill the order form with their personal data.

5. The customer may resign from having an account at any time without incurring any costs. To do this, send your resignation to the following e-mail address:
patch.patch.artquilt@gmail.com.

6. The customer's approval of the order by using the "Buy and pay" button (or another button with the same meaning) means:

a. submitting to the Seller an offer to purchase the Goods in accordance with the options selected in the order and in accordance with these Regulations,
b. accepting the obligation to pay the price of the Goods and the costs of their delivery.

7. The sales agreement (hereinafter "Agreement") is concluded at the moment the Seller accepts the order for execution (acceptance of the customer's offer), about which the Seller informs via an e-mail message confirming acceptance of the order for execution.

8. In the event that it is impossible to execute the order for the Goods (in whole or in part), the Seller will inform the customer about this - then the Agreement is not concluded.
The Seller will also inform the customer about the existing possibilities of another method of order execution, e.g. partial order execution or waiting for the Seller to replenish the stock. If the order has been previously paid for by the customer, and it is not possible to execute, the Seller will immediately return the payments made to the customer (according to the scope of the order cancellation).

9. The Seller will provide the customer with confirmation of the conclusion of the Agreement on a durable medium no later than at the time of delivery of the Goods.

10. The Store is not liable for failure to deliver the order or delay in its delivery resulting from the customer providing an incomplete / incorrect delivery address or failure to provide other data necessary to execute the order.

11. The Seller reserves the right to suspend the execution of an order in a situation where the customer has provided false data or when such data raises reasonable doubts as to its correctness. In such a case, the Seller (if possible) will attempt to contact the customer to verify the truthfulness of the data provided.

V. Prices and payment methods

1. The prices of the Goods are given in Euro (EUR) and in gross amounts (including VAT).

2. The cost of delivery of the Goods is given separately in the Store's basket, depending on the method of delivery selected by the customer.

3. The available payment methods are described on the Store's website in the "Payment methods" tab and
are presented to the customer at the stage of placing an order (in the basket).

4. The Store offers the following payment methods:

a. Card Payment: Visa, Mastercard, American Express, Discover, Diners Club, and China UnionPay from customers worldwide,

b. Payment with a so-called virtual wallet (Google Pay, Apple Pay, Link) via the Stripe payment platform,

c. Klarna payments.

5. Payment for the order should be made immediately, or maximum within 3 days from its placement. In the absence of payment within the above-mentioned period, the Agreement is considered null and void. The previous sentence does not apply to situations where the Seller offers customers deferred payment/payment in installments through an external partner.

VI. Delivery of the goods

1. Delivery of the Goods takes place according to the customer's choice:

i. via a courier company

- InPost (Poland only)

- DPD Europe (for all countries listed below)

Austria, Belgium, Czechia, Croatia, Estonia, Finland, France, Spain, Netherlands, Lithuania, Latvia, Germany, Portugal, Slovakia, Slovenia, Sweden, Hungary, Italy

ii. to InPost parcel lockers (Poland only)
iii. as self pick-up (Poland only)

2. With the exception of Goods collected by the customer in person, the order is considered to be completed at the time of sending the package to the customer (entrusting the shipment to a carrier engaged in transport). The exact actual delivery date of the shipment is specified by the carrier.

3. Goods are sent by the Seller within 3 working days, unless a different date is clearly specified in the
product description when the customer places the order.

Detailed delivery dates are provided on the Store's website in the "Shipping costs and details" tab.

4. The Seller normally processes orders in the Republic of Poland for covering the costs indicated on the Store's website in the "Shipping costs and details" tab. Shipment abroad is possible for covering the costs indicated on the Store's website or costs individually agreed with the customer.

VII. Withdrawal from the contract

1. A customer who is a consumer or an entrepreneur, as referred to in art. 7aa of the Consumer Rights Act (hereinafter referred to as the "Privileged Entrepreneur") has the statutory right to withdraw from the contract for the sale of Goods within 14 days of receipt, without giving a reason, subject to the exceptions referred to below.

2. To meet the deadline for withdrawal from the contract, it is sufficient for the customer to send within the above deadline, a declaration:

i. in electronic form to the address: patch.patch.artquilt@gmail.com or
ii. in written form to the address: Skarbka z Gór 126c m. 27, 03-287 Warsaw.

3. The declaration of withdrawal from the contract may be submitted using the template provided by the Seller, however, using the template is not mandatory. The Seller will immediately send the customer an e-mail confirming receipt of the declaration of withdrawal from the contract.

4. Then, within the next 14 days, the customer should return the Goods at their own expense to the postal address Skarbka z Gór 126c m. 27, 03-287 Warsaw.

5. The Seller shall immediately, no later than within 14 days of receiving the declaration of withdrawal from the contract, refund to the customer:
the price of the Goods;
the costs of the original shipment of the Goods to the customer using the cheapest
standard method of delivery offered in the Store.

6. The Seller may withhold the refund until they receive the Goods back, or at least the customer provides the Seller with proof of sending the goods back.

7. The refund will be made using the same payment methods that were used by the customer in the original transaction, unless the customer has expressly agreed to another solution.

8. The Customer shall be liable for reducing the value of the returned Goods if, before submitting a declaration of withdrawal from the contract, the Customer used the Goods in a manner other than necessary to establish the nature, characteristics and functioning of the item.

VIII. Wyjątki od prawa odstąpienia od umowy sprzedaży Towaru

1. The right to withdraw from the contract does not apply in the case of Contracts for the delivery of Goods:

a. non-prefabricated, manufactured according to the specifications of the consumer /Privileged Entrepreneur or intended to meet his individualized needs (personalized goods);
b. subject to rapid deterioration or with a short shelf life (perishable goods);
c. delivered in a sealed package, if the package has been opened by the customer, and the goods cannot be returned after opening the package due to health protection or hygiene reasons (goods packed for hygiene reasons);
d. audio, visual recordings or computer programs, delivered on a material medium (e.g. CD) in a sealed package, if the package has been opened after delivery;
e. which, due to their nature, are inseparably connected with other goods after delivery (e.g. construction materials, if they have been used);

f. newspapers, periodicals or magazines, with the exception of a subscription agreement (paper press);

g. the price of which depends on fluctuations in the financial market over which the Seller has no control and which may occur before the expiry of the period for withdrawal from the
agreement;
h. alcoholic beverages, the price of which was agreed upon at the conclusion of the sales agreement and which can only be delivered after 30 days and whose value depends on fluctuations in the market over which the Seller has no control.

IX. Complaints

1. The Seller is obliged to deliver Goods to the customer in accordance with the Agreement.

2. Towards consumers and Privileged Entrepreneurs, the Seller is responsible for the compliance of the Goods in accordance with the provisions of the Consumer Rights Act.

Towards other customers, the Seller is liable under the principles resulting from
the Civil Code.

3. Complaints may be submitted:
in electronic form to the following address: patch.patch.artquilt@gmail.com
or in writing to the following address: Skarbka z Gór 126c m. 27, 03-287 Warsaw.

4. The Seller will consider the complaint in the form in which it was submitted (in writing or by e-mail) within 14 days of receiving the complaint.

5. In the event of dissatisfaction with the manner in which the complaint has been handled by the Seller, the consumer and the Privileged Entrepreneur may (irrespective of the ordinary proceedings before a common court) also use extrajudicial methods of handling complaints and ensuring claims.

6. For the above purpose, you can:

i. apply to the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings on the amicable settlement of the dispute,
ii. use the assistance of the district (municipal) consumer rights advocate or a social organization whose statutory tasks include consumer protection,
iii. use the ODR (Online Dispute Resolution) platform, which is used for online resolution of disputes between consumers and entrepreneurs, if the dispute concerns obligations arising from a contract concluded via the Internet. More information about the ODR platform can be found here,
iv. apply to a permanent consumer arbitration court with a request to resolve a dispute arising from the contract concluded.

7. Additional information on out-of-court complaint and claim settlement procedures can also be found on the website of the Office of Competition and Consumer Protection: https://polubowne.uokik.gov.pl/.

X. Final provisions

1. Polish law shall apply to Agreements concluded in the Store. The Agreement shall be concluded in Polish.

2. None of the provisions of the Regulations exclude or in any way limit the rights of the consumer (and the Privileged Entrepreneur) resulting from the provisions of law.

3. The Seller may make changes to the Regulations at any time, and such changes shall apply to orders placed after the publication of the new version of the Regulations, and in the case of (i) previously concluded Agreements for the provision of a digital service or an electronic service, as well as in the case of (ii) customers who have an Account in the store - the customer shall be notified of the change to the Regulations and the possibility of not accepting the new content.

4. The Terms and Conditions shall apply from 13-08-2024.

Terms & Conditions for an account at patchpatch.store

I. General provisions, contact with the Seller

1. These account terms & conditions ("Account Terms & Conditions") define the terms and conditions of using the customer's account ("Account") in the patch patch online store ("Store").

2. These Account Terms & Conditions constitute the regulations of the electronic service within the meaning of the act on the provision of services by electronic means. The Account service is an additional and secondary service in relation to the Seller's main activity, i.e. offering customers the purchase of Goods. The service of maintaining the Account is free of charge.

3. The Account Terms & Conditions supplement the Store Terms & Conditions. To the extent not regulated in the Account Terms & Conditions, the provisions of the Store Terms & Conditions apply to this service.

4. The Seller's contact details in matters concerning the Account service are the same as in the case of the Store:

Skarbka z Gór 126c m. 27

03-287 Warsaw

e-mail: patch.patch.artquilt@gmail.com

tel.: 518041061

II. Technical requirements and functionalities of the Account service

1. The technical requirements for using the Account service are the same as for using the Shop and are indicated in point II.1. of the Shop Terms & Conditions.

2. By using the Account, the Shop customer has the ability to:

a. save and store their personal data (including the delivery address) in the Account, which enables subsequent purchases in the Shop without having to re-fill the address form,
b. view the history of their orders,
c. view the status of the order.